When will my order ship?
All orders will be processed within three (3) business days, although on most occasions, packages are shipped out within 1 to 2 business days. Please take this processing time into account, especially when “rush”delivery services are required. We ship our standard delivery orders using carriers such as USPS (Priority Mail) and FedEx (Ground), which can normally take one to five business days to reach their destination within the continental United States. Delivery date estimates are good faith estimates, thus www.harabuhouse.com cannot be held responsible for delays in the shipment of your order, caused by inclement weather or carrier errors. Please note that we do not ship on weekends or public holidays.
What is your standard shipping policy?
For all domestic orders within the continental United States, we offer a FLAT RATE of US$7.99 for orders up to US$74.99, and FREE SHIPPING on orders above US$75.00. Free shipping is calculated based on order totals after any promotions or discounts. Our processing time is three (3) business days, although on most occasions, packages are shipped out within 1 to 2 business days.
For destinations that include Hawaii, Alaska, and Puerto Rico, our packages are mailed out using USPS and carry a surcharge of US$7.00 over and above the flat rate of US$7.99.
Do you offer expedited shipping options?
We offer FedEx Standard Overnight, FedEx 2 Day and FedEx Express Saver (3 Day) delivery options for orders within the continental United States. Although all standard orders are processed within three (3) business days, "rush" orders received by 12pm EST Monday through Friday will be shipped the following business day. For "rush" orders received after 12pm EST, we will make every attempt to ship these out within 24 to 36 hours of receiving the order (Monday through Friday). If an order is received over the weekend, the "rush" order will be shipped out on the next business day. Please note that we do not ship on weekends or public holidays. Also keep in mind that FedEx (Standard Overnight, 2 Day and Express Saver) does not deliver on weekends.To calculate "rush" delivery charges, please put in your delivery zip code on the shopping cart checkout page and click on "update cart" for the website to calculate your rate.
Do you ship internationally?
Yes! For all international destinations, including Canada, we offer USPS Priority International delivery. Please note that any duty or customs imposed on international shipments are the sole responsibility of the recipient. In addition, the customer is responsible for knowing the laws of the destination country. Any packages that are rejected by customs will be abandoned and no credit can be issued.To calculate delivery charges, please put in your Country on the shopping cart checkout page and click on "update cart" for the website to calculate your rate.
What if I entered an incorrect shipping address?
There is a US$10.00 charge for address changes on packages that need to be re-routed during delivery or returned to us as undeliverable due to an incorrect address. Please be sure that you enter the correct shipping address during checkout.
What methods of payments do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal through our secure online store.